The Niagara Convention & Civic Centre is a new convention and entertainment facility scheduled to open in April 2011 and located in Niagara Falls, Ontario. The Director of Events controls and monitors the customer contact aspects of the facility operations by planning, directing, delegating, and managing the event coordination, contracted service providers, theatre house performance and other responsibilities as required.

RESPONSIBILITIES
Administrative/Financial
• Enhances and assists staff to up-sell percentages of ancillary revenue streams
• Coordinates with City’s emergency services for event requirements
• Researches, reviews and recommends equipment, materials and supplies required in providing Event services and planning
• Reviews and approves final billing to users prior to release of invoice(s)
• Assists in preparation of estimated revenues for facility budget

Service
• Maintains facility's reputation for service and reduces liabilities and risk by hiring, training and supervising part-time staff for leased events/conferences
• Provides primary face-to-face contact with centre patrons and is the on-site event manager for all high-profile rentals and several others as assigned
• Maintains the proper image and generates positive public relations with renters, artists, patrons and staff
• Makes immediate decisions and communicates with users of the facility in an emergency situation
• Ensures all green operations are efficiently carried out during rentals

Staffing
• Trains, schedules, supervises and evaluates event managers and coordinators, crowd control, box office, and other patron services personnel
• Coordinates with all media persons before, during or immediately following performances

Other Responsibilities
• Knowledgeable in all administrative procedures established by the convention centre.
•Excellent communications skills and a good knowledge of the management and facility operations for a major facility
• Ability to plan, assign and supervise the work of a moderately large group of semi-skilled and unskilled workers
• Must be willing to work flexible hours including evenings, weekends and holidays with experience in similar facility operations is an asset.

QUALIFICATIONS
• Minimum five years experience at a supervisory level with a major convention or multi-purpose facility or equivalent position.
• College degree preferred with an emphasis in business, management or related conference management field. Additional years experience may serve as substitute.
• Ability to demonstrate supervisory and leadership skills and a thorough knowledge of convention planning and related activities.
• CMP certification is an asset.

Note: Must be able to work legally in Canada and a valid driver's license is required.

Qualified and interested individuals may send their applications to careers@fallsconventions.com(Word or Acrobat document). Along with your résumé and cover letter, please include your salary expectations.

Application Deadline:
The Niagara Convention & Civic Centre will be accepting applications until position is filled.